What are our different delivery methods?
In order for you to be delivered in the best conditions and timeframes, we have chosen our transport service provider for their experience and seriousness.
- Delivery without assembly, by appointment, by a specialized furniture carrier, in the desired room
Delivered by appointment
Delivery will be made by a specialized furniture carrier
The delivery will be made in the room of your choice
- Delivery with assembly of the complete bedroom, by appointment, by a specialized furniture transporter, in the desired room
Delivered by appointment
Delivery will be made by a specialized furniture carrier.
Delivery will be made to the room of your choice.
The delivery people take care of the unpacking of the boxes, the assembly of the furniture, the installation in the place of your choice and the recovery of the packaging.
Delivery time and costs: Metropolitan France (excluding Corsica)
Delivery costs: €155
Delivery time: 15 to 90 days depending on payment method
Assembly option : €405
Delivery time and costs: Europe
Germany
Delivery costs: €395 Delivery time: 15 to 90 days depending on payment method Mounting option: No
Austria
Delivery costs: €395 Delivery time: 15 to 90 days depending on payment method Assembly option : No
Belgium
Delivery costs: €285 Delivery time: 15 to 90 days depending on payment method Assembly option: €455
Spain
Delivery costs: €395 Delivery time: 15 to 90 days depending on payment method Mounting option : no
Ireland
Delivery costs: €450 Delivery time: 15 to 90 days depending on payment method Assembly option: no
Italy
Delivery costs: €450 Delivery time: 15 to 90 days depending on payment method Assembly option: no
Luxembourg
Delivery costs: €375 Delivery time: 15 to 90 days depending on payment method Assembly option: €455
Netherlands
Delivery costs: €400 Delivery time: 15 to 90 days depending on payment method Assembly option: no
Portugal
Delivery costs: €415 Delivery time: 15 to 90 days depending on payment method Assembly option : no
Delivery time and costs: Switzerland
Delivery costs: €450
Delivery time: 15 to 21 days
Assembly option : no
Swiss VAT to be paid to the carrier on the day of delivery
Delivery time and costs: United Kingdom
Delivery costs: €450
Delivery time: 15 to 21 days
Assembly option : no
English VAT to be paid to the carrier on the day of delivery
Force majeure access
If our carrier is led to use a ferry or any other force majeure access during home delivery, Rêves de libellule reserves the right to re-invoice the excess on the total amount of transport.
This precaution includes deliveries on islands as well as in the high mountains . For these two cases, the amount of the delivery will be automatically doubled
Reservations and return
Return
If it turns out that the reason for return is due to an error on our part, the carrier or the manufacturer, we will be able to recover the furniture in question at our expense.
Contact us at the following address: serviceclients@revesdelibellule.fr
Upon receipt and validation of your return, we will refund the payment to the issuing bank card within a maximum period of 15 days . If you have a deferred debit card, the refund will take place at the end of the current month. In the event that this refund would take longer, we advise you to contact your bank.
If the reason for the return is not due to an error on our part , please refer to article 14 of our general terms and conditions of sale: right of withdrawal.
Special orders of furniture (modular rooms, made-to-measure or with special manufacturing carried out on estimate) cannot cannot be canceled beyond a period of 7 days from the day of the order.
Furniture cannot be returned after receipt.
Make reservations
Attention: When you sign the carrier's delivery note, you acknowledge that you have received the goods in good condition. You therefore relieve the carrier of all liability. Any damage identified subsequently may be considered to have been caused by you.
In addition, the reservations on the carrier's delivery note are not sufficient: they must be confirmed by registered letter within 3 days.
A check upon delivery
When delivering a package, it is imperative to ask to check the package, both the exterior than the content in order to notify reservations if the product ordered is missing, incomplete or degraded.
Attention: the general reservations of type "subject to unpacking" have no legal value.
It will therefore be necessary to issue specific reservations, define the missing products or the damage on the delivery note and within 3 days of delivery, confirm its reservations with the carrier by registered letter with acknowledgment of receipt while informing the seller in parallel.
Some examples of ineffective/uncharacterized reservations
- Open, smashed, crushed, damaged parcel, damaged cardboard, damaged parcel, without describing any resulting damage to the goods.
- Traces of shocks
- Pallet broken or fallen from the truck; missing X pieces, without mentioning that the packaging is no longer secure.
What reservations should be indicated on the delivery note?
“Damaged package” and "damaged product".
Control upon delivery
When delivering a package, it is imperative to ask to check the package, both the exterior and the content, in order to notify reservations if the product ordered is missing, incomplete or damaged.
Warning: the mentions of general reservations of the type "subject to unpacking" have no legal value.
It will therefore be necessary to express reservations precise, define the missing products or damage on the delivery note and within 3 days of delivery, confirm their reservations with the carrier by registered letter with acknowledgment of receipt while informing the seller in parallel.
What to do if you are refused control of the parcel?
Very often the delivery person does not accept that you open the parcel before confirming receipt or does not want to wait.
Yet he has the obligation to do so, as the courts and more particularly the Court of Cassation have pointed out on several occasions, in particular in two judgments:
- Thus "the recipient has the right to demand, before taking delivery, both internal and external verification of the packages" (cass civ 22/11/1933). If the carrier has refused this right to the recipient, thus preventing him from checking the goods, the valet cannot invoke the absence of reserve and confirmation by LRAR (cass 27/04/1921).
- Therefore, it is imperative to indicate that you have been refused the possibility of checking the contents of the package on the receipt note that you will sign and inform the carrier of the damage noted after checking the package by registered letter.