These general conditions of sale (hereinafter referred to as "Conditions") are concluded between, on the one hand, Rêves de libellule, a company with a capital of 20,000 euros, registered with the RCS Paris under the number 500 975 495, and headquartered at 92400 Courbevoie, France, hereinafter referred to as "Rêves de libellule",
And on the other hand, persons, private individuals or not, wishing to make a purchase via the online sales site (Internet) www.revesdelibellule.com, hereinafter referred to as the "Customers" or the "Customer" individually.
Rêves de libellule and Customers together hereinafter referred to the "Parties".
The site www.revesdelibellule.com hereinafter commonly referred to as the "Site of Rêves de libellule".
Rêves de libellule sells its products exclusively remotely via the Internet network (site or electronic mail).
Rêves de libellule does not have a store outside of its websites. All products sold by Rêves de libellule are listed on the company's website (hereinafter referred to as the "Products").
Rêves de libellule does not distribute a paper catalog.
These general conditions are intended to define the terms of sale between Rêves de libellule and its Customers, from the order to the delivery, including the use of the services made available by Dragonfly dreams and by payment. They regulate all the steps necessary for placing the order and ensure the follow-up of this order between the Parties. If these should be different depending on the quality of the Customer, individual or company, these differences would be clearly mentioned.
These Conditions govern the sale of the Products found on the Rêves de libellule Site on the day the Customer places the order. They apply to all ordering methods offered by Rêves de libellule, whether the order was placed via the Internet. If these Conditions should be different depending on the method of placing the order, these differences will be clearly mentioned.
4. The order
Capacity to contract The purchase of a product found on the Rêves de libellule website is not an act of management of daily life, in view of compliance with article 1124 of the civil code, any customer of the company Rêves de libellule declares to have the capacity to contract under the conditions described below, that is to say to be an emancipated minor or to have legal majority and not be protected within the meaning of article 488 of the Civil Code. Rêves de libellule reserves the right to refuse any Order from a Customer with whom there is or appears during the processing of an Order a dispute, in particular a payment dispute.
Acceptance of the Conditions by the Customer These Conditions can be read directly on the Rêves de libellule Website. At the Customer's request, they can also be sent by e-mail, fax or post. The fact for the Customer to tick the box "I have read the general conditions of sale and I accept them" before validating his order automatically entails the express acceptance by him and without restriction or reservation of these Conditions. The Customer acknowledges by this act having read and understood these Conditions and accepts them. The purchase by e-mail, by telephone, by fax or by post also implies the acceptance of these Conditions which he acknowledges having previously read, understood and accepted under the conditions mentioned above. The General Conditions of Sale will also be attached in PDF in the order confirmation email.
Characteristics of the products In accordance with article L 111-1 of the consumer code, Rêves de libellule strives to present as well as possible, on the technical sheets of the Products, the essential characteristics of the latter of which the Customer must be aware. Rêves de libellule reserves the right to modify the assortment of Products depending in particular on the constraints linked to its suppliers. The information and characteristics are those given by the suppliers. Rêves de libellule is in no way responsible for erroneous data transmitted by the manufacturers. The photographs and graphics presented on the sites or in the e-mails sent by Rêves de libellule are given for information only and are mainly those given by the suppliers. In particular, the difference in perception of shapes and colors between the photographs or graphics presented and the Products cannot engage the responsibility of Rêves de libellule. Rêves de libellule will make its best efforts to ensure that the photographic representation of the Products on the Rêves de libellule Website is as accurate as possible. It is nevertheless possible that the perception of the Product(s) does not fully correspond to the Product(s). The Product(s) are presented in photographs sometimes with other Product(s). The description will mention what is or is not part of the Product. Unless otherwise specified on the Rêves de libellule Website, all Products sold by Rêves de libellule are new, and comply with the legislation of the European Community in force and the standards applicable in France.
Date of the order The Date of the order is deemed to be that of: - the date of validation of the order by the Customer and its payment by credit card online in the event of payment by card banking; - the date of receipt of the check, transfer or acceptance of the credit in the event of payment respectively by check, transfer or credit. However, this validation date is subject to the conditions linked to the anti-fraud controls put in place by Rêves de libellule. If additional administrative documents are requested in order to ensure the identity of the author of the order (see paragraph “Checks to avoid any fraud” below). In this case, the Order Date will be either that above or that of receipt of the requested documents, the Order Date then being the later of the two. The deadlines indicated on the Rêves de libellule Site only run from this Order Date described above.
Checks to prevent fraud In order to prevent fraudulent use of means of payment, Customer accounts, delivery addresses, and to further secure transactions Customers, Rêves de libellule carries out checks on the orders placed by its Customers. As part of these checks, the Customer may be asked to send us administrative documents such as: Proof of identity and/or proof of residence (landline telephone bill, receipt for electricity, gas, water, …), and for companies: KBIS extract less than 3 months old. As part of these checks, if the supporting documents were not sent to us or if the documents sent did not make it possible to establish with certainty the identity of the author of the order and the reality of the direct debit, we could not validate the order and it would then be cancelled. Refunds corresponding to these orders could not then be made without a certain number of checks necessary to identify the Payer of the order. Thus, a payment by bank card will be refunded only and directly to the customer's bank card account, a refund by check will only be sent to the address indicated on the check book in the absence of provision of proof of new domicile.
Information provided during the order The Customer is responsible for the accuracy and completeness of the information in his Customer account and his order to ensure its proper processing. Thus, in particular, the Customer's address and the delivery address of the order are under his full responsibility. Rêves de libellule cannot guarantee the consequences or be held responsible for additional delivery times or additional delivery costs. The costs incurred by Rêves de libellule resulting from errors in the information provided by the Customer will be borne by the Customer, in particular the costs of reshipping the order.
Prices The prices of the Products are indicated in euros, all taxes included and excluding postage. They take into account the VAT applicable on the day of the order. Any change in the applicable rate may be passed on to the prices of the Products after the date of entry into force of the new applicable rate. The VAT rate applied is a percentage of the value of the goods sold and depends on the type of material purchased: 20% or 7% for delivery in Metropolitan France, Corsica and Monaco. On 01/01/2014, in accordance with article 68 of the 3rd amending finance law, the rates applied will become 20% and 10% respectively. The prices of eco-contributions are indicated clearly, distinctly and in accordance with the legislation in force in the Product sheets and in the order summary. These eco-contributions are subject to 20% VAT. As the prices of Rêves de libellule suppliers are constantly changing, the prices displayed on the sites are subject to change at any time. They are also subject to variations for reasons of introductory prices, promotions or sales. All prices are given subject to manifest typographical error or purely material computer labeling error. The applicable price is that indicated on the Rêves de libellule Website on the date of registration of the order by the Customer.
Shipping costs Shipping costs are invoiced to the Customer according to the weight of the package (excluding packaging), the place of delivery and the carrier or mode of transport chosen. They are subject to 20% VAT. They are indicated to the Customer before the final registration of the order. Shipping costs may be offered free of charge on an ad hoc basis as part of promotional marketing operations by Rêves de libellule.
Discounts and gifts Only one individual discount (eg promo code) is granted per order. When purchasing a Product in multiple quantities, the discount applies only to the first copy, unless otherwise stated in the notice sent with the promotion or discount code. The same applies to the products offered (only one gift or set of gifts per Customer). In the event that a computer problem leads to a duplication of discounts or gifts, the invoice will be blocked until payment is regularized or the order is cancelled. Gifts are offered based on the Product purchased. These gifts are listed on the pages of the Products in question or in the personalized offer sent to the Customer. Discounts, promotion codes, gifts, or vouchers are valid within the limits of the expiry dates mentioned either on the Rêves de libellule Site, or in the letter or e-mail accompanying the description of the special offer. , and within the limits of available stocks. If the customer is entitled to gifts, he must ensure that they are properly recorded on the order form. If this is not the case, he must contact Rêves de libellule customer service. The customer cannot claim any reduction or compensation in the event that he refuses the gifts offered to him, Rêves de libellule covering all the costs relating to these gifts, including the shipping costs. Gifts are not guaranteed, taken back or exchanged.
Order placement Individual Customers may place their order with Rêves de libellule either via the Internet on the Rêves de libellule Site, or by e-mail. When the order is placed by e-mail, the order must include the information necessary to process it under good conditions. In all cases, the identification of the Customer allowing the registration of the order must contain at least the following information:
- the Customer must identify himself either by using his Customer, either by mentioning all the information usually requested for online registration;
- The Customer must clearly identify the selected Products with the references indicated on the Rêves de libellule Site, references including color options, sizes, etc. In the case of Products with options, these precise references appear when the correct options are selected;
- The Customer must also indicate the quantities requested;
- The Customer must also clearly indicate the information needed for delivery. This concerns in particular the precise delivery address as well as any restrictions on accessibility of the place of delivery (refer to the paragraph concerning deliveries);
- The Customer must indicate the delivery method chosen;
- Finally, the Customer must also indicate the method of payment chosen.
Availability of Products Rêves de libellule works, depending on the products, on the basis of just-in-time stock or direct order from suppliers. Therefore, depending on the case, the Products are available within the limits of the stocks available at Rêves de libellule or subject to the stocks available from its suppliers. Products available in Rêves de libellule stocks for fast delivery are accompanied by the words "Shipped within 24-48H" or "Expected shipping on the Day/Month". The availability of a Product can vary very quickly depending on sales. Rêves de libellule carries out a very frequent update of availability, but cannot be held responsible if the stock is no longer the same as that indicated. More precise information can be given to the Customer by telephone, e-mail or fax. Products unavailable in Rêves de libellule stocks and supplied by its suppliers may appear with the mention of a shipping time frame such as "within 1 week", "within 10 days", "within 15 days", "within 20 days", "between 2 to 6 weeks", etc. This shipping time then corresponds to the time required for Rêves de libellule to be delivered by the supplier and to ship the package to the Customer. When a Product is mentioned "Product not available", it cannot be put in the basket or sold. It will only be available for sale again when the supplier has notified us of its availability in its stocks or when Rêves de libellule has its own stocks. However, it is possible to be notified of the date of new availability of products by sending a message from the product sheet of the unavailable Product. When the Product is not in stock at Rêves de libellule and the time announced is therefore of the type "within 10 days", Rêves de libellule will inform the Customer of any possible delay in delivery by e-mail. This period being a guarantee of Rêves de libellule, the Customer will be entitled to request the cancellation of his order and to request a refund. The refund will be made as soon as possible and at the latest in accordance with the regulations within 14 days. If Rêves de libellule cannot obtain a Product ordered from its suppliers, it will notify the customer of the expected delay by e-mail. The latter may then choose to cancel his order, on the basis of this new information. In accordance with the regulations, no cancellation penalty will be applied for such an order cancellation. In the event of a cancellation, the refund will be made as soon as possible and at the latest in accordance with the regulations within 14 days. No cancellation compensation (apart from the full refund of the Order) may also be requested, such unavailability resulting from the delay in updating these unavailabilities. Rêves de libellule undertakes to honor orders received only within the limit of available stocks of the Products or within the limit of stocks available from its suppliers. In the absence of availability of the Product(s), Rêves de libellule undertakes to inform the Customer as soon as possible. However, the availability update being frequent, such unavailability could only be the result of a computer error. In the event of unavailability, Rêves de libellule may offer the Customer a Product of equivalent quality or price. The formal agreement of the Customer will then be requested by Rêves de libellule before any shipment.
Order Confirmation Any order validation entails a payment obligation. An e-mail is automatically sent to the Customer to confirm the order taking, provided that the e-mail address indicated in the registration form does not contain an error. Rêves de libellule does not send order confirmations by post or fax.
5. Cancellation of order
The Law guarantees the Customer the possibility of retracting within 14 working days after receipt. In order to better inform the Customer of his right of withdrawal, Rêves de libellule will send him a withdrawal form at the latest when confirming the order. Right of withdrawal within the meaning of article L121-20-1 of the Consumer Code: It is exercised when the Customer has received his order and he wishes not to keep one, several, or all of the Products of his Order within 14 days of delivery.
5.1 Rules common to the right of withdrawal and order cancellation
Scope and conditions of application of the cancellation and/or withdrawal conditions Certain Products and Services may not be subject to the right of withdrawal in accordance with Article L 121-20-2 of the Consumer Code, limiting conditions which are extended to the possibility of Order cancellation. In particular:
- supply of services whose performance has begun with the consumer's agreement before the end of the period of fourteen clear days
- supply of Products made according to the specifications or clearly personalized, or which, due to their nature, cannot be returned or are likely to deteriorate or expire rapidly (case of non-standard products as defined above)
- Software, unsealed audio and video recordings
- Newspapers, periodicals or magazines
In addition to these conditions, additional services that would have been performed on the date of cancellation such as The installation, the recovery of the old one, the assembly cannot be the subject of cancellation or withdrawal. The old products which would have been taken back within the framework of these services cannot also be returned, being the subject of a return by specialized channels. Non-standard mattresses and box springs do not benefit from the "exchange or refund" guarantee (The consumer code -article L 121-20-2- specifies that the legal withdrawal period of 14 days does not apply for custom goods or customer specifications. This is the case for mattresses and box springs with non-standard dimensions or with a specific thickness or shape).
Conditions related to exchanges and refunds
The right or possibility of exchange or refund only applies insofar as the Product is returned in perfect condition for resale, packed (or repacked) in its original packaging, complete and showing no trace of shock, malfunction or obvious trace of use (assembled furniture for example) . Rêves de libellule reserves the right to refuse this exchange or refund if the Products received in return do not comply with these conditions. Special furniture orders (modular rooms, made-to-measure or with special manufacture made on estimate cannot be canceled beyond a period of 7 days from the day of the order. Furniture cannot be taken back after receipt.
Case of exchange
The exchange request must be made within 14 days of the date of receipt of the Product concerned. If the new Product reference requested in exchange is for a higher amount, the Customer must pay the difference before shipment of the new Product. Conversely, if the amount is less than the initial amount, the Customer's account on www.Rêves de libellule.com will be credited with this difference. The shipment of the new Product can only be made after the return of the exchanged Product. If the shipping costs related to the replacement Product were higher than the initial shipping costs of the Order, Rêves de libellule may ask the customer for an additional contribution to the shipping costs.
All returns without exception must be preceded in writing (email or fax) and automatic obtaining of a return number from the Rêves de libellule after-sales service. This is in no way a request for authorization, but a necessary guarantee to ensure a return with full traceability and security for the Customer. Rêves de libellule will then indicate to the Customer the procedure to follow. Rêves de libellule reserves the right to refuse receipt of a return to its warehouses which has not been notified to it or which does not follow the prior instructions. A return that does not comply with this procedure and for which the package(s) has(have) been lost during transport cannot be considered by Rêves de libellule. No compensation or reimbursement can then be demanded by the Customer who has not followed the instructions of the customer service in the context of an order cancellation and/or a withdrawal.
5.2 Rules of application specific to the possibility of order cancellation (excluding the right of withdrawal)
Cancellation of order before shipment or before receipt by the Customer Before shipment by Rêves de libellule or before receipt by the Customer, Rêves de libellule offers its Customers the possibility of canceling their orders at any time. This possibility extends the legal conditions of withdrawal provided for by law after receipt by the Customer. Several cases arise:
- The order has not been shipped: the cancellation is then taken into account immediately by Rêves de libellule without further procedure
- The order has already been shipped completely or partially. Rêves de libellule takes into account the cancellation of unshipped Products. For Products shipped, the Customer may refuse the package already shipped when it is presented. The cancellation will be taken into account when the Products are returned to our warehouses.
In these two cases: the Customer must contact Rêves de libellule's customer service to to signify this cancellation. A written confirmation will be requested from the Customer, either by e-mail or by fax, in order to avoid any cancellation by anyone other than the Customer. This possibility of cancellation after shipment entails costs for Rêves de libellule, Rêves de libellule then reserves the right to invoice the Customer for his management and cancellation costs. Participation in shipping costs is the responsibility of the Customer.
In the case of a partial cancellation, no refund of participation in shipping costs can be claimed, this participation being fixed for the entire Order. If the Order is canceled entirely and no package has been dispatched, the contribution to the shipping costs will then be fully refunded to the Customer. Reimbursement takes place at the latest within 14 days following the exercise of the right of cancellation if the order has not been dispatched, and at the latest within 14 days following the return of the package to our warehouses if the order has been shipped.
5.3 Rules of application specific to the legal right of withdrawal
Withdrawal between the date of receipt of the order and the 14 legal days is defined by law. This withdrawal may be made without justification on all or part of the Customer's Order subject to the conditions defined in paragraph
In this case: the Customer must contact Rêves de libellule's customer service to notify this cancellation. prior to any Product reshipment, indicating the Product(s) concerned. A written confirmation will be requested from the Customer, either by e-mail or by fax, in order to avoid any cancellation by anyone other than the Customer. This prior contact is intended to communicate to the Customer the return procedure as well as the documents to be attached to the return package to allow traceability and thus ensure a good return. Return costs are the responsibility of the Customer. In the case of a partial cancellation, no refund of participation in shipping costs can be claimed, this participation being fixed for the entire Order. For bulky Products, upon contacting customer service, Rêves de libellule may organize this return by appointment set with the carrier designated by Rêves de libellule. The costs incurred by such a return are normally borne by the Customer. However, Rêves de libellule may only ask the Customer to contribute to these return costs, in particular in the case of exchanges. These conditions should be discussed with Rêves de libellule Customer Service. Reimbursement takes place within 14 days of exercising the right of withdrawal, the reshipment of packages having taken place previously. However, given the technical nature of certain products sold, this period may be extended to 45 days, in particular when the product needs a technical verification by the Rêves de libellule after-sales service (these products must be tested beforehand).
6. Payment Means of payment
When a Customer is an individual, he can pay for his order:
- Online on the Rêves de libellule website by bank or credit card (credit card, Visa card, Eurocard, Mastercard);
- By bank transfer (the data necessary for the transfer are provided on the site www.revesdelibellule.com when choosing the method of payment or may be provided to the customer for other order methods;
- By Paypal
The Customer guarantees the company Rêves de libellule that he has the necessary authorizations to use the method of payment chosen by him.The company Rêves de libellule reserves the right to suspend any order management and any delivery in the event of refusal of authorization. payment by credit card from officially accredited bodies or in the event of non-payment. The company Rêves de libellule reserves the right to refuse to make a delivery or to honor an order from a consumer who does not has not fully or partially paid a previous order or with whom a payment dispute is in progress. The company Rêves de libellule has set up an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge. However, the consumer remains advised that Rêves de libellule cannot be held responsible for any embezzlement or fraudulent use of any means of payment that would not have been detected by the verification procedure. As part of this verification, the customer may be asked to send a copy of an identity document and proof of address to the company Rêves de libellule by fax or email. The order will only be validated after receipt and verification by our departments of the documents sent. In the absence of receipt of these documents within 14 days following the placing of the order, the latter will be deemed canceled automatically. Rêves de libellule retains full ownership of the products sold until full receipt of all sums owed by the consumer in connection with his order, including costs and taxes. The company Rêves de libellule offers a payment solution in three instalments free of charge by credit card only. This offer is available from 200 € of purchases (delivery costs included). It is also free, immediate and interest-free. The payment terms are: a 1st direct debit (at the time of your order) of 45% of the goods ordered + shipping costs, a 2nd direct debit (on the day of the order + 30 days) of 50% of the remainder due and a 3rd direct debit (on the day of the order + 60 days) of the balance of the balance due (i.e. 50% of the balance due).
Invoice: The order form that the Customer establishes online or the order confirmation sent by e-mail to the Customer by Rêves de libellule does not act as an invoice. Whatever the means of order and payment adopted, the Customer has the original of the invoice in his online account follow-up. Rêves de libellule keeps an electronic copy of each invoice. In the case of delivery to an address other than the billing address, the invoice is in any case only available in the online order tracking of the Customer's account and is therefore not attached to the packages.
Payment date: In the case of payment by credit card in one go, the Customer's account will be debited with the amount of his purchases at the time of validation of the its payment. In the case of payment by credit card in 3 instalments, the card is debited (1st due date) when the order is taken, when the other two debits are made 1 month then two months from this order date. In the case of payment by check, collection is made upon receipt of the check, thus notifying the validity of the Customer's order.
Late payment: In the event that the bank refuses to debit a credit card or refuses to cash a check or other means of payment, it It is up to the customer to contact customer service in order to pay for their order by any means of payment.
Transfer of ownership: Rêves de libellule remains the owner of the Products delivered until they have been fully paid for by the Customer. The above provisions do not preclude, upon delivery of the Products, the transfer to the Customer of the risk of loss or deterioration of the Products subject to retention of title as well as the damage they may cause.
Delivery times Orders placed online via the www.revesdelibellule.com site are picked up every morning from Monday to Friday. Rêves de libellule processes all orders recorded the day before until the time of the statement. The preparation of an order can in principle last up to two working days including in particular the processing of the order, the preparation of the Products, the packaging and the invoicing before the dispatch of the available Products, this period taking effect on the Order date defined in “paragraph 4 – Order date” As a reminder, the “Order Date” is deemed (see paragraph 4) to be that: - Of the validation of the Order by the Customer and its payment by card online banking, in the case of payment by credit card; - From the date of receipt of the check, transfer or acceptance of the credit in the event of payment respectively by check, transfer or on credit. Rêves de libellule informs its Customers that these deadlines do not include Sundays and public holidays. The deadlines mentioned in the examples above do not take into account any checks to prevent fraud mentioned in “paragraph 4 – Checks to prevent fraud”. Shipping times always take effect on the above-mentioned Order Date. They are given for information only and in no way represent a commitment on the part of Rêves de libellule. In the event of partial unavailability of the Products, Rêves de libellule may have to split shipments. Thus, the available Products may be shipped initially, the balance of the order being shipped when the other Products are available, without generating any additional cost for the Customer. An e-mail is automatically sent to the Customer when the Products are shipped, provided that the e-mail address indicated in the registration form does not contain an error.
Transport times Transport times depend on the carrier chosen by the Customer. Rêves de libellule informs Customers of the deadlines announced by the chosen carrier. This indicative information takes place when the Customer chooses the mode of transport or the carrier at the end of the online ordering process, before validation of the order. However, Rêves de libellule informs its Customers that the announced deadlines do not include Sundays and public holidays.
Delivery time The times displayed on the Product sheets are shipping times (refer to the paragraph "Product availability"). The transport times are indicated in each item sheet and depend on the mode of transport chosen by the Customer. Delivery times may be as follows:
- If the Products are available, the delivery time is equal to the shipping time (paragraph shipping times) plus the transport time (paragraph transport times):
- If the Products are not available, the announced shipping time contains the time necessary for the supply of the Product to the supplier, and the delivery time is therefore always equal to the shipping time added to the transport time.
- If it turns out that the shipping deadline cannot be met, a new deadline will then be communicated to the Customer, based on the data known by Rêves de libellule. In this case, a cancellation proposal will also be made to the Customer.
- If, moreover, the payment had already been recorded for certain payment methods, a full refund proposal will also be sent to the Customer with the cancellation proposal.
Packaging The products are packaged in such a way as to comply with the transport standards in force, and to ensure optimal protection of the Products during their delivery. The Customer is asked to respect these same standards when returning a product, whether during an after-sales service, or when returning for convenience. Any damage observed to a product on return due to a problem with the level of packaging not respected may result in a partial refund or non-refund of the product in the event of impossibility of resale in the state or in the event of aggravation of the problem. indicated technique.
Order tracking The Customer may at any time consult the status of his order on the Rêves de libellule Site by consulting his account. This tracking allows the Customer to know the processing status of his order, but also the shipping or delivery status of his packages. This last delivery follow-up is carried out in interface with the carriers' Internet means of follow-up. Rêves de libellule cannot therefore be held responsible for unavailability or errors that may affect the information provided by its carriers. Rêves de libellule nevertheless strives to make this information as clear as possible and to make the transport as reliable as possible. The Customer may at any time contact Rêves de libellule customer service to be informed of the status of his order.
Assembling furniture at home Rêves de libellule puts its network of recognized professional assemblers at your disposal. The home assembly option is only available in mainland France. If the assembly time exceeds 4h30, the service will be carried out on an estimate. The mounting option does not include wall mounting. The wall shelves, for example, cannot be installed by our fitters who do not have insurance to this effect.
Difficult to access areas If you are one of the 159 municipalities listed as being difficult to access for our carriers, your transport costs will then be increased. Areas located at high altitude or which are difficult to access by road by our carriers are considered to be difficult to access.
Postcodes of hard-to-reach towns: 01260 05200 06440 31110 43200 65590 66500 73590 73640 74220 74490 01110 05063 06450 31440 6361 0 65110 66340 73630 73150 74920 74440 01170 05320 09110 38114 63150 65370 66230 73210 73450 74170 74340 01410 05110 09140 38580 63240 65270 66760 7 4120 74360 74700 74780 01260 05170 09220 38750 63680 66110 66320 73700 74540 74110 74130 04260 05340 09390 38141 63113 6676 0 73340 73144 74300 74450 74790 04370 05290 09460 38410 63319 66210 73300 73230 74400 0 9300 38860 65170 66820 73500 73550 74470 74200 87120 04530 05560 15380 38520 65400 66150 73260 73150 74500 74230 04140 0548 0 15300 38112 65240 66260 73480 73440 74250 74190 05260 05240 25240 38680 65710 66120 73350 73710 74130 74950 05350 06660 25300 38190 65200 66800 73320 73130 74420 74260 05600 0 6470 25370 39310 65120 66360 73620 73530 74410 74310 05100 06420 25108 39220 66100
deliveries to Ile de Ré are increased by an additional cost corresponding to crossing the bridge.
Abroad for heavy and/or bulky delivery As soon as your order leaves our logistics platform, you will be informed by e-mail. The carrier will contact you within 7 working days to arrange an appointment for your delivery. Deliveries are made Monday to Friday over a half-day time slot. Shipping costs are calculated according to the total weight of your order, its volume and your place of delivery. (It is therefore necessary to complete the mandatory fields of the delivery address completely and without error). Carriers are not required to deliver to you inside your home and are entitled to leave your package at the entrance of the building, or at the door of your house. We therefore advise you, as far as possible, to provide the help of a relative on the day of delivery, in case the driver cannot take the time to help you get your package inside the home. You are asked to sign the delivery note; If upon receipt of the package you find that it is defective, refuse it or write the usual reservations on the delivery slip, noting that the package is damaged (subject to unpacking). ). We invite you to open the package in order to see in the presence of the carrier the condition of the products inside. Immediately notify our Customer Service firstname.lastname@example.org. For shipments outside the European Union, taxes are the responsibility of the recipient and will be requested at the time of delivery. The invoice accompanies the package and a duplicate is sent to the customer at the billing address. Customs charges are paid at the time of the order. For any delivery abroad outside the countries mentioned above, please contact us at the following address: email@example.com
At the time of the purchase of your furniture, you must ensure the possibility of delivering them by elevator or internal staircase. Otherwise, the delivery person will drop off the goods on the ground floor. You must check the access to your home (road, parking, etc.) so that the delivery does not require the intervention of a light vehicle such as a van. Otherwise, the delivery person will offer you a second delivery or a delivery to a nearby place that is easier to access. If a second delivery were to take place, you would be invoiced for it.
Please let us know of any specific access problem (narrow street, upstairs access, pedestrian street, etc.) when placing your order.
8. Returns and reservations
For bulky furniture, if it is proven that the reason for return is due to an error on our part, the carrier or the manufacturer, we will be able to recover the furniture in question. Contact us on 07 56 85 80 51 or at firstname.lastname@example.org
Upon receipt and validation of your return, we will refund the payment to the issuing bank card within a maximum of 15 days. If you have a deferred debit card, the refund will take place at the end of the current month. In the event that this reimbursement takes longer, we advise you to contact your bank. If the reason for the return is not due to an error on our part, please go to article 5.3 of our general conditions of sale.
RESERVATIONS To enable the liability of the carrier to be called into question, the recipient must, at the time of delivery, take written reservations on the ticket (consignment note , delivery note, electronic medium or, failing that, any other document). These reservations must be substantiated, significant and complete, i.e. clearly show the extent and importance of the damage. They must be precise as to the nature of the damage and as to the quantity of equipment concerned. The reservations must constitute the equivalent of a photograph of the goods. Any general, unmotivated or incomplete reservation will not allow the implementation of the carrier's presumption of liability but will, on the contrary, lead to a presumption of conforming receipt with regard to the recipient. By application of the common law of evidence, the recipient will then have to prove that the damage already existed at the time of delivery in order to charge them to the carrier. The mentions "subject to unpacking" or "counting" are devoid of any scope, as are incomplete mentions such as "torn cardboard". The possibility of expressing reservations induces the right of verification possessed by the addressee. The carrier may not under any circumstances obstruct the exercise of the recipient's right of verification, a substantial element of regular delivery, also valid for relay delivery. If he objects, the recipient will be entitled to refuse to accept the goods in this way and to require verification by means of a judicial expert, the costs of which must in any case remain the responsibility of the carrier, even if no damage is found, as well as the consequences of the delay in delivery resulting from the implementation of this measure. Similarly, the carrier may not make the verification subject to payment of the transport price or to the prior signature of the transport document, or even to the issue of a certificate stating that the shipment is in good external condition. In the event that such mentions have not been made on the delivery note presented to the Customer by the carrier, no complaint relating to the condition of the product or the packages could be accepted a posteriori by Rêves de libellule Caution: Spontaneously or at the instigation of the carrier, it may happen that the recipient challenges the sender, in his reservations, by criticizing, for example, the packaging or the intrinsic quality of the goods. This type of reservation is to be avoided because it risks causing the recipient to lose his recourse against the carrier since it characterizes a fault on the part of the exporting sender of responsibility, without however guaranteeing him a responsibility of the sender who will oppose the unilateral character of the allegation mentioned by the addressee without his presence.
THE LETTER OF PROTEST AND CONFIRMATION OF RESERVES The reservations formulated by the recipient manifest the existence of damage to the delivery and they trigger the mechanism of the presumption of liability of the carrier. French law also imposes the fulfillment of an additional formality: notification to the carrier of a reasoned protest within a very short time and under very specific conditions; compliance with this formality determines the admissibility of subsequent action against the carrier for partial loss or damage. Article L. 133-3 of the Commercial Code provides: "Receipt of the items transported extinguishes any action against the carrier for damage or partial loss if within three days, not including public holidays, following that of this reception, the addressee has not notified the valet, by extrajudicial act or by registered letter, of his reasoned protest. If, within the period provided for above, a request for an expert report is made pursuant to Article L. 133-4, this request constitutes a protest without it being necessary to proceed as stated in the first paragraph. All contrary stipulations are null and void. This last provision is not applicable to international transport.
The dispute must be formulated by the addressee. The effectiveness of this protest is subject to 2 conditions:
- Form and deadline The protest must be notified to the carrier by extrajudicial document or by registered letter within 3 days not including public holidays following delivery. The 3-day period therefore starts from the day after delivery, but the protest sent the same day is valid. The requirements of Article L. 133-3 of the Commercial Code are satisfied when the registered letter is posted within the legal period of 3 days, regardless of whether it reaches the carrier after this period or refuses to accept it. When the transport of a consignment of goods is the subject of a single contract, although split in its execution, the starting point of the three-day period is the day of the last delivery constituting the balance of the consignment being subject of the contract of carriage. Saturday counts for the calculation of the deadline, from which only Sundays and public holidays are excluded. The provision of article 642 of the Code of Civil Procedure under the terms of which "the period which would normally expire on a Saturday... is extended until the first following working day" is inapplicable to the three-day period of article L. 133- 3 of the Commercial Code which is not a procedural deadline but a prescribed prefix deadline under penalty of forfeiture.
- The motivation The protest must be motivated, that is to say contain, with all useful details, the statement of the recipient's grievances. This motivation must not be vague or general and at least likely to shed light on the type and scope of the damage or losses discovered (list of damage suffered by the equipment transported, etc.). If a reasoned protest is not sent within the required period, action against the carrier is no longer possible. As an exception, case law refuses the foreclosure of the action against the carrier in the presence of the acceptance by the carrier of the reservations formulated by the recipient at the very moment of delivery. The fact that the driver does not contest or contradict the reservations made in his presence constitutes unequivocal acceptance of these reservations and therefore dispenses with compliance with the formality of Article L 133-3 of the Commercial Code. In other words, the addressee is therefore no longer foreclosed if he refrains from sending a registered letter within three days after having made "good reservations" on delivery in the presence of the driver if the latter does not has not refused them or taken contrary reservations. ATTENTION: when you sign the carrier's delivery note, you acknowledge having received the goods in good condition. You therefore relieve the carrier of all liability. Any damage subsequently identified may be deemed to have been caused by you. In addition, the reservations on the carrier's delivery note are not sufficient: they must be confirmed by registered letter within 3 days.
A check upon delivery : when delivering a package, it is essential to ask to check the package, both the exterior and the content, in order to notify reservations if the product ordered is missing, incomplete or damaged. Please note that general reservations such as "subject to unpacking" have no legal value. It will therefore be necessary to issue precise reservations, define the missing products or the damage on the delivery note and within 3 days of delivery, confirm its reservations with the carrier by registered letter with acknowledgment of receipt while informing the seller in parallel. A few examples of ineffective/uncharacterised reservations Package opened, smashed, crushed, damaged, damaged cardboard, damaged package, without describing any resulting damage to the goods. Trace of shocks Pallet broken or fallen from the truck; missing X pieces, not to mention that the packaging is no longer secure. are the reservations to be indicated on the delivery note? “Damaged package” and “damaged product”.
What to do if you are refused control of the package? Very regularly the delivery person (or the depositary) does not accept that you open the parcel before validating the reception or does not want to wait. However, he has the obligation to do so, as the courts and more particularly the Court of Cassation have pointed out on various occasions, in particular in two judgments: Thus "the recipient has the right to demand, before taking delivery, verification both interior and exterior of packages" (cass civ 22/11/1933). If the carrier has refused this right to the recipient, thus preventing him from checking the goods, the valet cannot invoke the absence of reserve and confirmation by registered letter (cass 27/04/1921). Therefore, it is imperative to indicate that you have been refused the possibility of checking the contents of the package on the receipt note that you will sign and inform the carrier of the damage noted after checking the package by registered letter. Access by force majeure If our carrier is led to use a ferry or any other access by force majeure during home delivery, Rêves de libellule reserves the right to re-invoice the excess on the total amount of transport.
Delivery defects Delivery delays linked to the carrier In the event of a delay in delivery in relation to the deadlines announced by the carriers, the Customer must first contact the carrier or its delivery office in the case of La Poste. In all cases of significant delays, the Customer must contact Rêves de libellule in order to open a dispute or investigation file to search for the package. It happens that parcels are misplaced by carriers. The deadlines imposed by the carriers imply that the Customer declares the loss within 10 days of receipt of the shipping notice for Rêves de libellule. Under these conditions, Rêves de libellule is responsible for making the necessary complaints to the carrier concerned. In the event that the package is not found, Rêves de libellule will make a new delivery of the same Product (within the availability period) or will offer the Customer a refund. Damaged parcels The Customer must check the condition of the parcel with the carrier and make the necessary reservations on the delivery note in the event of partial or total deterioration. In the absence of reservations, the goods are deemed accepted by the Customer and cannot be disputed regarding their delivery. The Customer must, after issuing these reservations, notify customer service within 48 hours by e-mail so that Rêves de libellule can take the necessary measures as quickly as possible, both from the point of view of the return of the product to its warehouses and from the point of view of a new delivery. In the event of absence of notification, Rêves de libellule cannot be held responsible for a long delay in taking charge of the new delivery. In the case of a shipment made by La Poste, if the package arrives open or damaged, it is essential that the customer has the delivery person on whom he depends draw up a "spoliation report" (report 170) so that Rêves de libellule can open an investigation and a compensation procedure.
Strikes In the event of a strike by La Poste services, carriers or any other event of an exceptional nature slowing down or preventing the delivery of parcels, Rêves de libellule will use all means in works to inform the customer of the status of the shipment of his package, but cannot be held responsible for any delays caused.
Contractual Guarantees Certain categories of Products sold on the Rêves de libellule Site are contractually guaranteed by their respective manufacturers. The warranty period for a piece of equipment is indicated in its Product sheet. The warranty contract is concluded between the Customer and the manufacturer by the act of purchase, the purchase invoice and the manufacturer's warranty card being authentic. The duration of this contractual guarantee and its conditions of application vary according to the manufacturers. In addition, the duration of the guarantee and the related restrictions are indicated in the Product presentation sheet on the Rêves de libellule Website. The Customer must keep the Rêves de libellule purchase invoice made available by Rêves de libellule through his Customer account for download.
Legal guarantee Notwithstanding the specific and contractual guarantees, Rêves de libellule informs its Customers that they have on all Products the legal guarantee of conformity of the Product to the sales contract in the conditions provided for in articles L.211-1 and following of the Consumer Code and redhibitory defects under the conditions provided for in articles 1641 to 1649 of the Civil Code. In the event that an amicable solution was sought prior to any legal action, we remind you that this search does not interrupt the deadlines for bringing an action concerning this legal guarantee, nor the duration of the specific and contractual guarantees. Article L211-4 of the Consumer Code: “The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. " Article L211-5 of the Consumer Code: "To comply with the contract, the good must: 1°/ Be suitable for the use usually expected of a similar good and, where applicable: - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model; - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2°/ Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted. " Article L211-12 of the Consumer Code: "The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. "Article 1641 of the Civil Code: "The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer does not use it. would not have acquired, or would have given only a lesser price, if he had known them. " Article 1648 of the Civil Code, paragraph 1: "The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
Liability Rêves de libellule is released from its delivery obligations in the event of force majeure. Rêves de libellule declines all responsibility for the misuse or misuse of the products that the customer has ordered. The total or partial impossibility of using the products, in particular due to incompatibility of hardware or software, cannot give rise to any compensation or reimbursement or questioning of the responsibility of Rêves de libellule; The sites linked directly or indirectly to the Dragonfly Dreams Sites are not under the control of Dragonfly Dreams. Consequently, the company assumes no responsibility for the information published on these sites. Links to third-party sites are provided for convenience only and do not imply any endorsement of their content
10. Tax refund
For all products that the consumer plans to send outside the European Union and DOM-TOM, obtaining an export sales slip from our services will allow him , after return of the pink flap stamped by customs, to obtain reimbursement of the VAT rate of the product or the corresponding order. We remind you that the calculated price mentioned on the invoice will be inclusive of all taxes. We invite the consumer beforehand to read and check all the conditions required to benefit from the tax exemption of his goods. If the consumer meets all the conditions required by customs, he must apply for an export sales slip by fax to our services and accompany it with a double-sided copy of an identity document (passport, identity card, consulate registration card, etc.). In the context of the relocation of an order or a product to a country other than metropolitan France, we remind you that you remain the importer of the product(s) concerned. All customs duties, other local taxes, import duties or State taxes that may be payable will not be the responsibility of Rêves de libellule. It is your sole responsibility to inquire with the local authorities and to take responsibility for the corresponding declarations and payments with the competent authorities and organizations of the country concerned.
Rêves de libellule cannot be held liable in the event of non-compliance with the legislation of the country where the products will be sent by the consumer. It is up to the consumer to check with the local authorities the possibilities of importing or using the products or services that he plans to transport, to ensure that their technical and operating specificities specific to the manufacturer comply with the legislation of the country concerned.
11. Signature, data protection, payment security
Intellectual propertyAll elements of the Rêves de libellule Site, whether visual, graphic, video or sound, including the underlying technologies used, are protected by copyright, trademarks or patents. They are the exclusive property of Rêves de libellule. Anyone with a website wishing to place a simple link on their site directly to the Rêves de libellule Site must request authorization from Rêves de libellule. An authorization given by Rêves de libellule will in no way constitute an implicit agreement of affiliation and will in no case be given definitively. Upon simple request from Rêves de libellule, this link must be removed. Any hypertext link to the Libellule Dreams Site and using "framing" or "in-line linking" type techniques is strictly prohibited.
Entirety of the Conditions A change in legislation, regulations or a court decision rendering one or more clauses of these General Conditions of Sale null and void shall not affect the validity of the these General Conditions of Sale. Such a change or observation could in no way allow the Customer not to respect these General Conditions of Sale. If a condition was not explicitly mentioned, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.
Duration and application These Conditions apply to all purchases made on the Rêves de libellule Site as long as the store www.revesdelibellule.com is online. These Conditions may be modified at any time by Rêves de libellule. The applicable Conditions are those in force on the date of registration of the order.
Territoriality and applicable law Customers who order via the Rêves de libellule Site exclusively in French, are deemed to be buying in France and are therefore subject to French law. In the event that the Customer is a professional placing his order as part of his professional activity, the attribution of jurisdiction in the event of a dispute, and in the absence of an amicable agreement between the Parties, will be given to the competent courts of Paris.< /p>